Inbound Voice Analyst

As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

•Answering incoming calls from customers in a qualified and courteous manner.

•Listening actively to customers and asking probing questions to fully understand their needs and concerns.

•Providing accurate and timely information to customers about products and services, pricing, and promotions,



while actively seeking opportunities to upsell.

•Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

•Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.

•Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

•Excellent verbal and written communication skills in English.

•Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

•Bachelor's degree in any field is preferred.

📌 Walk-in || International Voice Process Executive (Chandigarh)
🏢 eClerx
📍 Chandigarh