Manage inbound / outbound calls, chat and emails from customers

- Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
- Adhere to the laid down procedures / protocols of the process & organization
- Identify customer queries, concerns and overall needs and provide solutions
- Address customer complaints in a timely, compassionate and patient manner
- Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
- Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
- Create customer satisfaction and delight by solving product related queries timely

Required Skills:

- Good communication skills
- Active listening skills
- Strong convincing skills
- Client handling skills

Desired Skills:

- Good interpersonal skills
- Solution oriented with effective problem-solving skills

Why Join Us:

This is a unique prospect to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new.



Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.

To learn more about Info Edge visit http://www.infoedge.in/

PFB requirements and interview details below:

Working Days: 5.5 days working with a fixed Sunday off and rotational offs on Saturdays.

Requirements:

- Freshers must have good communication skills.
- Experienced Candidates should have less than 2 years of experience- Preferred
- Candidates with voice process experience will be preferred.

DEEPIKA DIXIT AS RECRUITER ON CV.

- Sector-2 noida sector 15 nearest metro- location.

ITS A INCENTIVE BASED ROLE SO IN CTC PF, MEDICAL AND INCENTIVES ARE INCLUDED.

Role: Customer Success Associate, Industry Type: Internet, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer SupportVoice Process Inbound ProcessInbound Voice ProcessCSETelecallingCustomer CareInbound CallsVoice SupportInternational BPOInternational Voice ProcessInternational Calling

📌 Walk-In II Customer Support II 19th October | Noida sec 2
🏢 Info Edge
📍 Noida