- Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
- Resolve customer issues promptly and efficiently to ensure high levels of satisfaction.
Desired Candidate Profile
- 1-6 years of experience in BPO/Call Centre environment, preferably in a similar role (Customer Service Voice Process).
- Excellent communication skills in English language for effective interaction with international clients.
- Ability to work versatile shifts including evenings,
nights, weekends, and holidays as per business requirements.