- 2 to 4 Years of Team Handling and banking operations experience in Customer service operations
Key Responsibilities
- Managing Daily Operations
- Managing team of up to 15 resources
- Team mentoring & coaching individual associates who may fall below desired performance
- Handle 1st level escalations on process issues that cannot be resolved by agents
- Monitoring and ensuring closure of daily/weekly and monthly deliverables
- Managing SLA, Daily Reporting, Agent's leave planning
- Maintain a strong knowledge of products and services for customers that we are servicing
- Monitor random calls/cases to improve quality, minimizing errors and track operative performance
- Continuously contribute towards process improvement
Essential Skills
- Good knowledge of MS Office
- High energy level
- Willingness to work in shifts based on discussions
- Team Player
- Demonstrate strong work ethics by maintaining confidentiality of information.
- Knowledge of banking processes & regulations
Valuable-to-Have Hiring Skills
- Excellent Verbal & written communication skills
- Typing Speed >30 WPM with Knowledge of Keyboard shortcuts
Shifts- 24/7 work environment Transport- One way cab
Work mode- 5 days from office (No hybrid/ No WFH)
📌 Walk-in drive For Team Lead- International Chat process- Pune
🏢 Wipro
📍 Pune
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