Job highlights

- Strong communication skills and problem-solving abilities
- Manage customer inquiries, resolve complaints, provide product information, maintain records, and coordinate with departments

Job Summary: We are looking for a Customer Service Executive to manage customer queries, provide product/service information, resolve complaints, and ensure a positive customer experience. The ideal candidate should possess robust communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

- Handle customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints promptly and professionally.
- Provide accurate information regarding products, services, and company policies.
- Maintain customer records and update information in the system.
- Follow up with customers to ensure satisfactory resolution of issues.
- Coordinate with internal departments to address customer concerns.
- Meet customer satisfaction and service quality targets.
- Prepare and maintain reports on customer interactions and complaints.

Thanks & Regards,

Jesson George

Human Resources - MNH

Mob: (phone hidden)

Email: [email protected]

📌 Walk-in || Customer Service Executive at Andheri MIDC (Mumbai)
🏢 MALABAR GOLD u0026 DIAMONDS
📍 Mumbai