Job Summary:Cognizant is hiring experienced professionals for SME, Team Leader (TL), and Team Manager (TM) roles within Property & Casualty (P&C;) Insurance Operations. We are looking for candidates with strong expertise in Commercial Lines, Personal Lines, Insurance Broking Operations, Policy Servicing, QA/QC, and team management.

Key Responsibilities:

- Serve as a domain expert across multiple P&C; Insurance processes including Quote Review, Policy Servicing, Endorsements, Renewals, Client Setup, Premium Financing, and Program Brokering.

- Review complex submissions, quotes, binders, endorsements, billing issues, and customer escalations.

- Conduct quality audits, identify defects, and drive continuous process improvement initiatives.

- Create and maintain SOPs, process maps, job aids, workflows, and quality frameworks.

- Collaborate with Account Managers, Underwriters, Carriers, and internal stakeholders to resolve complex cases.

- Provide floor support, coaching, knowledge sharing, and mentoring to team members.

- Drive operational excellence, productivity, quality, and compliance metrics.

- Support transition, migration,



and process stabilization projects.

- For leadership roles (TL/TM), manage team performance, stakeholder communication, workforce planning, and client expectations.

Required Skills & Experience

- Minimum 6+ years of experience in P&C; Insurance / Insurance Broking Operations.

- Robust expertise in Commercial Lines, Personal Lines, QA/QC, Policy Servicing, Endorsements, Renewals, and Insurance Documentation.

- Good understanding of ACORD Forms, Evidence of Coverage, Policy Lifecycle, and US Insurance Regulations.

- Experience in handling complex insurance transactions and client-servicing activities.

- Exposure to process transitions, migrations, or standardization projects is preferred.

- Excellent communication, stakeholder management, problem-solving, and analytical skills.

Additional Eligibility for Leadership Roles

- Team Leader (TL): Minimum 1 year of on-paper Team Leader experience.

- Team Manager (TM): Minimum 2 years of on-paper Team Management experience.

📌 Walk-in || Back Office P&C Insurance (Gurugram)
🏢 Cognizant
📍 Gurugram