Employment Type: 6-Month Apprenticeship, with the opportunity for full-time conversion.
Job Responsibilities
- Handle customer queries and requests through non-voice channels such as email, chat, and back-office operations.
- Provide accurate information and resolve customer concerns within defined timelines.
- Maintain proper documentation and update customer records.
- Follow process guidelines and quality standards.
- Ensure customer satisfaction and meet productivity targets.
Eligibility Criteria
- Graduate candidates preferred.
- Good written English communication skills.
- Basic computer knowledge and proficiency in MS Office.
- Strong attention to detail and problem-solving skills.
- Freshers and candidates with relevant experience may apply.
Salary & Benefits
- During Apprenticeship (6 Months): 19,500 in-hand per month.
- After Full time Conversion: 21,500 in-hand per month + 7,000 NSA (as applicable).
- Both-side cab facility available.
- Fixed Saturday and Sunday weekly offs.