Job highlights

- The ideal candidate should have deep knowledge of SIP,RTP,SBCs,voice gateways,PSTN,and carrier interconnects,along with proven experience in cloud telephony migrations,platform transformations,and global contact centre operations

- Minimum 4 years of relevant experience in voice engineering,telephony,or CCaaS. . Strong hands-on troubleshooting and problem-solving skills.

JOB ID:QT-MA-10-751

Job Summary

We are looking for an experienced Voice / Telephony & CCaaS Engineer with strong hands-on expertise in telephony platforms, cloud-based contact centre solutions, and voice infrastructure. The ideal candidate should have deep knowledge of SIP, RTP, SBCs, voice gateways, PSTN, and carrier interconnects, along with proven experience in cloud telephony migrations, platform transformations, and global contact centre operations.

Key Responsibilities

- Design, implement, and support telephony and Contact Center as a Service (CCaaS) platforms.

- Manage SIP, RTP, Session Border Controllers (SBCs), voice gateways, PSTN connectivity, and carrier interconnects.

- Support cloud telephony environments across AWS, Microsoft Azure, or Google Cloud Platform (GCP).

- Lead large-scale telephony migrations, cloud transformations, and platform modernization initiatives.

- Troubleshoot complex voice issues using packet captures, SIP traces, call-flow analysis, and vendor logs.

- Develop and maintain API-based integrations between telephony platforms, CRM systems, and enterprise applications.

- Implement automation to improve operational efficiency and streamline voice platform management.





- Support global contact centres with multi-region architecture, high availability, disaster recovery, and failover capabilities.

- Collaborate with network, cloud, security, application, and operations teams to resolve technical issues.

- Act as the technical authority for voice architecture decisions, solution design, and best practices.

Required Technical Skills

- Hands-on experience with telephony and CCaaS platforms.

- Solid understanding of SIP, RTP, SBCs, voice gateways, PSTN, and carrier connectivity.

- Experience with cloud platforms: AWS, Azure, or GCP.

- Expertise in cloud telephony migration and platform transformation.

- Advanced troubleshooting skills using Wireshark, packet captures, SIP traces, and vendor diagnostic tools.

- Experience with REST APIs, system integrations, and automation.

- Knowledge of high availability, multi-region deployments, failover, and disaster recovery.

- Experience supporting enterprise-scale or global contact centre environments.

Experience & Qualifications

- Minimum 4 years of relevant experience in voice engineering, telephony, or CCaaS.

- Strong hands-on troubleshooting and problem-solving skills.

- Experience working with enterprise voice infrastructure and cloud-based communication platforms.

- Excellent communication and stakeholder management skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Voice / Telephony & CCaaS Engineer (Nagpur)
🏢 Qloron Technology
📍 Nagpur