We are seeking a dedicated and enthusiastic Voice Process Associate to join our team in Kerala or Tamil Nadu. This role is ideal for freshers who are fluent in Malayalam and are looking to start their career in the voice process industry. As a Voice Process Associate, you will be responsible for handling customer inquiries, providing information about our services, and ensuring customer satisfaction through effective communication.

Key Responsibilities

- Engage with customers over the phone, addressing their queries and providing solutions in a timely manner.

- Maintain a high level of professionalism and customer service during all interactions.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to improve service delivery and customer experience.




- Participate in training sessions to enhance product knowledge and communication skills.

Required Skills

- Fluency in Malayalam is essential.
- Strong verbal communication skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and familiarity with call center software is a plus. This is a outstanding opportunity for individuals looking to kickstart their career in the voice process sector. If you are passionate about customer service and possess the required skills, we encourage you to apply and be a part of our dynamic team.

This job is provided by Shine.com

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