Interested candidates can directly connect to Ms. Priti-(phone hidden)
Important Note
This role is strictly for NON-TECH candidates. Engineering/IT background profiles will not be considered.
Job Overview
We are hiring for a leading banking process for the role of Customer Support Executive (Inbound Voice Process). The role involves handling customer queries and providing resolution while identifying opportunities for upselling banking products/services.
Key Responsibilities
- Handle inbound customer calls related to banking queries
- Provide accurate information & resolution to customers
- Maintain high customer satisfaction & service quality
- Identify opportunities for upselling / cross-selling
- Maintain proper call records in CRM systems
Eligibility Criteria
- Graduation mandatory in Non-Technical streams only
- B.Tech / BE / MCA / BCA (IT) candidates are NOT eligible
- Freshers & experienced both can apply
- Valuable communication skills (English + Hindi) required