Job Title: Customer Support / Patient Calling Executive UK Voice Process - Bangalore location

- Location: Bangalore
- Experience: 2–4 Years
- Industry: Healthcare / Hospital / Medical Services
- Employment Type: Full-Time
- Working Days: 5 Days Working
- Shift: Rotational Shifts
- Salary: Up to 7 LPA (Depending on experience and interview performance)

About the Role

We are hiring Customer Support / Patient Calling professionals for a leading healthcare and hospital group in India with international operations across the US and UK.

The ideal candidate should have experience in UK voice processes or healthcare customer support/patient calling and be comfortable communicating with international patients and customers.

Key Responsibilities

- Handle inbound and outbound calls from UK-based patients/customers.
- Assist patients with queries related to appointments, services, and general healthcare information.
- Schedule, reschedule, and coordinate patient appointments.
- Provide accurate information and ensure a positive customer/patient experience.
- Handle customer concerns professionally and resolve queries within defined timelines.
- Maintain accurate records of patient/customer interactions in the system.
- Coordinate with internal healthcare and support teams whenever required.




- Follow established call handling, quality, compliance, and data privacy guidelines.
- Meet defined KPIs related to call quality, productivity, customer satisfaction, and service levels.
- Candidates with experience in Healthcare Customer Support, Patient Calling, Hospital BPO, Medical Services, or Healthcare Operations will be preferred.
- Excellent verbal communication skills in English.
- Comfortable interacting with UK-based customers/patients.
- Robust customer service and problem-solving skills.
- Ability to work in rotational shifts.
- Candidates should be comfortable working in evening and late-evening shifts.

Shift Timings

The role will involve rotational shifts across the following schedules:

2:00 PM – 9:00 PM

1:00 PM – 10:00 PM

2:00 PM – 11:00 PM

Note: Shifts are rotational and may be assigned based on business requirements

Role: Customer Success - Other, Industry Type: Medical Services / Hospital, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Support Patient CallingVoice ProcessVoice SupportCustomer Service

📌 UK Voice Process/Customer Support/Patient Calling (Bangalore Rural)
🏢 Narayana Health (NH)
📍 Bangalore Rural