Role & responsibilities :

- Training a team of new hire associates upto 25-30 and ensure end-to-end process coverage during training. •

- Conduct in-person and virtual training sessions for current hires, based on the requirement.

- Design and manage training content and materials.

- Collaborate with subject matter experts to ensure training content is accurate and up-to-date.

- Facilitate interactive and engaging training sessions to ensure understanding and retention of information.

- Adapt quickly to changes in training requirements, delivery methods, or company policies, demonstrating flexibility as needed. Work closely with operational teams to understand challenges and develop targeted training solutions.

- Maintain comprehensive records of training activities, attendance, and performance outcomes.





- Execute assigned tasks and projects within specified timelines while maintaining high standards of quality and accuracy.

- On the Job training and coordination for certification.

Knowledge, skills, and abilities:

- Outstanding customer service skills & Basic knowledge of telephony
- Experience in managing voice + Chat or Email processes.
- Excellent verbal and written communication skills
- Exceptional organizational and time management skills
- Proficiency in basic Excel and PowerPoint skills
- Ability to work closely with other team members and departments.

📌 Training Executive (Mumbai)
🏢 Redion
📍 Mumbai