- Develop and implement effective debt recovery strategies to achieve recovery targets
- Ensure timely collection of overdue amounts and resolution of non performing loans
- Lead, train, and motivate a team of recovery agents to achieve individual and team targets
- Engage with customers to negotiate repayment plans and settlements Ensure a customer-centric approach while dealing with delinquent accounts to maintain the company's reputation
- Liaise with legal teams to initiate legal proceedings against defaulters when necessary
- Coordinate with internal departments such as sales, finance, and legal to ensure smooth recovery operations
- Identify potential risks in the debt recovery process and implement measures to mitigate them