Make outbound calls to prospective and existing customers. Explain loan products, interest rates, eligibility criteria, and financial services. Generate leads and follow up with interested customers. Assist customers with loan applications and documentation.
Follow up on pending EMIs and overdue payments, if assigned to collections. Maintain customer records and update call details in the CRM or system. Achieve daily and monthly calling targets. Handle customer queries professionally and provide appropriate information.
Coordinate with the sales and operations teams for loan processing.