: Account Manager Wi-Fi & In-Building Solutions

Location: Delhi

Experience Required: 7 to 10 years (minimum 5 years in telecom/Wi-Fi/IBS operations or client management)

Department: Operations / Client Relations

Reports To: COO / Head of Projects & Operations

Role Overview The Account Manager Wi-Fi & In-Building Solutions (IBS) will serve as the primary representative of the organization for all activities related to Wi-Fi and IBS services at the Delhi site.

Key Responsibilities

Strategic Leadership

- Develop and execute a comprehensive account strategy to make the Delhi site self-sustained and operationally efficient.
- Provide strong leadership aligned with the company goals and long-term vision.
- Represent the company in senior-level client meetings.

Client Relationship Management

- Act as the single point of contact for the client regarding Wi-Fi and IBS services.
- Understand client requirements and coordinate internal responses.
- Build and nurture long-term client relationships.
- Address issues proactively and ensure timely resolution.
- Present periodic performance reports.

Cross-Functional Coordination

- Collaborate with Operations, Technical, HR, Finance, Procurement, and Admin.
- Facilitate structured communication between client and internal teams.
- Translate client inputs into actionable deliverables.

Service Delivery & Operations

- Oversee daily operations related to Wi-Fi and IBS.
- Ensure all SLAs are met.
- Monitor performance metrics, uptime, and user experience.
- Coordinate preventive maintenance, upgrades, and issue resolution.

Business Development Support

- Identify opportunities for account expansion.
- Support proposals, negotiations, and presentations.




- Contribute to strategic discussions to strengthen company presence.

Financial Management

- Oversee billing, payments, and collections.
- Track budgets and cost controls to ensure profitability.
- Provide forecasts and cost-saving recommendations.

Process & Quality Optimization

- Evaluate workflows and documentation.
- Implement SOPs and best practices.
- Drive continuous improvement using analytics. Team Leadership & Capability Building

- Lead and mentor site-level teams.
- Build a culture of accountability.
- Coordinate with HR and Technical teams for workforce planning.

Qualifications

- Bachelors degree in Electronics & Communication, Computer Science, Telecommunications, or related field.
- MBA preferred.
- Minimum 7 years of relevant experience with at least 3 years in client-facing telecom/ISP/IBS roles. Technical & Functional Competencies

- Solid knowledge of Wi-Fi, IBS/DAS, and network metrics.
- Understanding of SLAs and uptime management.
- Expertise in communication, escalations, and coordination.
- Proficiency in Excel, PowerPoint, and CRM tools.

Behavioral Competencies

- Strong leadership and interpersonal skills.
- Strategic mindset with operational focus.
- Excellent negotiation and problem-solving abilities.

- Ability to handle pressure professionally.
- High integrity and ownership.

Non-Negotiable Requirements

- Experience managing large infrastructure or technology accounts.

- Technical understanding of Wi-Fi, DAS, or digital connectivity.
- Ability to interface between clients and engineering/operations.
- Willingness to work onsite and manage 24/7 escalations.

Why Join Us

You will represent a leading connectivity provider, managing a high-visibility account. This role offers strong challenges and opportunities for growth.

📌 Telecom Operations Manager (Delhi)
🏢 Transmedia Group
📍 Delhi