- Telecaller – Customer Support
- We are looking for an experienced and responsible Telecaller to handle customer calls, address complaints and coordinate with internal teams at our corrugated box manufacturing company.
- Key Responsibilities:
- Handle incoming calls from existing customers.
- Listen to and address complaints related to box quality, printing, quantity shortages and delivery delays.
- Coordinate with production, dispatch and other departments to resolve customer issues.
- Follow up with customers until complaints are resolved.
- Provide order status and delivery updates to customers.
- Maintain customer details and complaint records in Excel.
- Keep management informed about major complaints and unresolved issues.
- Maintain professional relationships with existing customers.
- Requirements:
- Minimum 3 years of experience in telecalling or customer support.
- Good Hindi communication skills.
- Basic computer knowledge and MS Excel skills.
- Patient, polite and confident while speaking with customers.
- Positive follow-up and coordination skills.
- Experience in manufacturing or B2B customer support will be preferred.