Job Summary

We are looking for a confident and result-oriented Telecaller to handle student and parent enquiries, promote coaching programs, explain course details, and generate admissions. The candidate will be responsible for making outbound calls, following up with prospective students, scheduling counselling sessions, and maintaining enquiry records. The ideal candidate should have excellent communication skills and the ability to convert leads into admissions.

Key Responsibilities

- Make outbound calls to prospective students and parents from provided enquiry databases.

- Handle incoming calls and respond to enquiries about courses, fees, batches, and admission procedures.

- Explain course benefits, study programs, schedules, and available facilities.

- Follow up with interested students to encourage enrolment.

- Generate leads and support the admission counselling team.

- Schedule appointments for student counselling and institute visits.

- Share course information through phone calls, WhatsApp, and email.

- Maintain accurate records of calls, student enquiries, follow-ups, and admission status.

- Update lead details and daily calling reports in Excel or CRM software.

- Achieve daily calling targets and monthly admission or lead-conversion targets.

- Coordinate with counsellors and the admissions team to ensure timely follow-ups.

- Address basic student and parent queries professionally.

- Inform prospective students about new batches, demo classes, seminars, and promotional offers.





- Collect feedback from students and parents when required.

- Maintain professional communication and follow institute policies.

- Protect confidential student and parent information.

Requirements

- 12th pass or graduate in any discipline.

- 0–2 years of experience in telecalling, telesales, customer service, or education counselling.

- Freshers with good communication skills are welcome to apply.

- Good verbal communication in English, Hindi, and/or the local language.

- Basic computer knowledge, including MS Excel, email, and WhatsApp.

- Ability to persuade, follow up, and handle objections politely.

- Strong listening, interpersonal, and organizational skills.

- Target-oriented attitude and willingness to learn.

- Professional telephone etiquette and a positive attitude.

- Ability to work full time and meet calling targets.

Key Skills

- Telecalling and Telesales

- Student Enquiry Handling

- Lead Generation

- Admission Follow-Up

- Student Counselling Coordination

- Course Promotion

- Customer Relationship Management

- Telephone Etiquette

- Communication Skills

- Persuasion and Negotiation

- Objection Handling

- MS Excel and Data Entry

- CRM and Lead Management

- Target Achievement

- Problem-Solving Skills

- Time Management

- Team Collaboration

- Adaptability and Flexibility

- Discipline and Punctuality

- Professionalism and Work Ethics

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Telecalling Coaching Class (Nashik)
🏢 QTONET PRIVATE
📍 Nashik