- Contact customers regarding overdue loan payments and outstanding dues.
- Follow up with customers to ensure timely repayment.
- Explain repayment options and assist customers with payment-related queries.
- Maintain accurate records of recovery calls, customer interactions, and payment commitments.
- Coordinate with the recovery team to achieve collection targets.
- Follow company policies, RBI guidelines, and fair recovery practices.
Preferred candidate profile
- Minimum qualification: 12th pass or graduate.
- Experience in banking, NBFC, or loan recovery will be preferred.
- Valuable communication and negotiation skills.
- Basic computer knowledge and record-keeping skills.
- Ability to handle customer queries professionally and achieve collection targets.