We are seeking an empathetic, articulate, and driven Telecaller / Patient Care Executive to handle inbound patient inquiries, provide compassionate support, and coordinate appointment bookings. In this role, you will act as the first point of contact for patients suffering from chronic musculoskeletal pain (such as knee and back pain), guiding them through consultation options, treatment pricing, and facility details with utmost care and professionalism.
- Key Responsibilities
- Inbound Call Management: Handle incoming patient calls with empathy, actively listening to their pain history, medical frustrations, and physical limitations.
- Patient Profiling & Data Gathering: Collect essential details efficiently, including the caller's name, age, profession, current location, and previous medical history/scan reports.
Appointment Booking & CRM Coordination: Schedule confirmed offline or online appointments, factoring in outstation travel constraints.