- Provide end-to-end technical support for biometric and access control systems, including installation, configuration, firmware upgrades, and troubleshooting.

- Assist in the setup, maintenance, and diagnosis of network equipment, including routers, switches, firewalls, and wireless APs.

- Offer technical support for POS systems (hardware/software), including printers, scanners, and billing software.

- Configure, monitor, and troubleshoot CCTV/IP surveillance systems (DVRs/NVRs, IP/Analog cameras, remote monitoring).

- Support integration and troubleshooting of home/building automation systems, including sensors, controllers, and centralized control units.

- Provide remote and in office technical assistance to customers and field teams.

- Coordinate with vendors and internal departments for escalations or advanced troubleshooting.





- Document technical issues and solutions in the ticketing system or knowledge base.

- Conduct product training, demonstrations, and onboarding sessions for clients and junior staff.

- Maintain up-to-date knowledge on supported products, technologies, and industry trends.

- Need excellent communication skills in English

- Knowledge in Hindi and Tamil will be an added advantage

- Experience : 1 to 2 years

- Qualification : Degree/Diploma

Job Type: Full-time

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits

- Health insurance

- Provident Fund

Work Days

- Monday to Friday

Education

- Diploma (Preferred)

Language

- English (Preferred)

Work Location: In person

📌 Technical Support (Kochi)
🏢 Lana Technologies
📍 Kochi