Trogon Media Private Limited is looking for Technical Support Executive to join our energetic team and embark on a rewarding career journey Providing technical assistance and support, via phone, email, chat or in person
Troubleshooting technical issues and providing guidance and solutions to resolve them
Collaborating with other technical support staff or departments to resolve complex technical issues
Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates
Documenting technical support procedures and best practices for the knowledge base
Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement
Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail
📌 Technical Support Executive (Kozhikode)
🏢 Trogon Media
📍 Kozhikode
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