Technical Support Executive

About the Role

RTAC is looking for a customer-focused Technical Support Executive to assist clients with software applications, troubleshoot technical issues, and ensure smooth day-to-day system operations. The role involves understanding user problems, providing practical solutions, and coordinating with internal technical teams to deliver timely support.

Key Responsibilities

- Provide technical assistance to clients using RTAC software products and applications.

- Identify, troubleshoot, and resolve software-related issues reported by users.

- Guide clients through application features, configurations, and standard workflows.

- Investigate login issues, data discrepancies, system errors, and application-related queries.

- Record support requests, track issue status, and ensure timely resolution.

- Coordinate with development and implementation teams to escalate complex technical problems.

- Assist with software installation, configuration, updates,



and basic troubleshooting.

- Maintain support documentation, issue logs, and frequently asked questions.

- Follow up with clients to confirm issue resolution and maintain service quality.

Skills and Qualifications

- Bachelor's degree or diploma in Computer Science, IT, or a related field.

- Basic understanding of software applications, operating systems, and troubleshooting.

- Familiarity with web applications, databases, and networking fundamentals is an advantage.

- Positive verbal and written communication skills.

- Ability to explain technical concepts clearly to non-technical users.

- Strong problem-solving skills, patience, and a customer-oriented approach.

- Familiarity with ticketing systems, SQL, or remote support tools is an advantage.

- Freshers with relevant technical knowledge are welcome to apply.

📌 Technical Support Executive (Kolhapur)
🏢 Real Time Applications Center - RTAC
📍 Kolhapur