Role & responsibilities

- Provide technical support for Bulk SMS, WhatsApp Business API, RCS, Voice, and IVR solutions.

- Troubleshoot API integration issues, HTTP errors, delivery failures, and message-related concerns.

- Monitor message delivery reports, delivery receipts (DLRs), and system logs to identify and resolve issues.

- Handle technical queries and issues raised by clients through calls, emails, and support tickets.

- Coordinate with internal development and technical teams to resolve complex issues.

- Assist clients with API documentation, integration guidance, and testing.

- Investigate delivery failures, routing issues, and DLT-related concerns.

- Maintain proper documentation of technical issues, resolutions, and recurring problems.





- Ensure timely resolution of client issues and maintain service quality.

Preferred candidate profile

- Mandatory: 24 years of relevant experience in the CPaaS industry.

- Strong understanding of Bulk SMS, SMS gateways, and messaging platforms.

- Hands-on experience with API testing and troubleshooting using Postman or similar tools.

- Knowledge of REST APIs, HTTP status codes, JSON, and webhooks.

- Understanding of DLT, SMS delivery reports, and message routing.

- Basic knowledge of SQL, Linux commands, or server logs will be an advantage.

- Solid analytical, troubleshooting, communication, and customer-handling skills.

📌 Technical Support Executive_ CPaaS Industry (Faridabad)
🏢 Fabmediatech
📍 Faridabad