Biz Needz is looking for a Technical Support Executive who can help customers successfully onboard, configure, understand, and use the Biz Needz AI-powered Business Operating System.

The role involves client onboarding, account setup, product demonstrations, user training, troubleshooting, and ongoing customer support.

Key Responsibilities

- Onboard new clients and understand their business requirements.
- Set up and configure customer accounts, users, roles, modules and basic workflows.
- Conduct online product demos for prospective and existing customers.
- Train customers and their staff on using Biz Needz effectively.
- Conduct online training sessions for different user groups and departments.
- Guide customers through CRM, lead management, automation, communication and other relevant modules.
- Assist customers with data uploads, basic configuration and system usage.
- Resolve customer queries and provide first-level technical support.
- Identify issues, troubleshoot them and coordinate with the product/technical team when required.
- Follow up with customers after onboarding to ensure successful product adoption.
- Prepare simple user guides, FAQs and training material when required.
- Maintain records of onboarding, training sessions, customer issues and resolutions.
- Collect customer feedback and communicate product improvement suggestions to the internal team.
- Support customers during recent feature launches and product updates.

Skills & Qualifications
- Graduate in any discipline; technical qualification is an added advantage.
- 1–3 years of experience in technical support, customer success, product support, SaaS support or software implementation preferred.
- Good understanding of web-based software and SaaS applications.




- Excellent communication and presentation skills.
- Ability to explain technical features in a simple, customer-friendly manner.
- Strong problem-solving and troubleshooting skills.
- Good command of English; Kannada/Hindi is an added advantage.
- Comfortable conducting online demos and training sessions.
- Good organizational and follow-up skills.
- Customer-focused and patient while handling queries and training users.

Mandatory Requirements

Own laptop with reliable performance

Stable Wi-Fi / high-speed internet connection

Smartphone for customer communication

Good-quality headset for online demos and training

Ability to work independently in a remote/hybrid environment

Key Performance Indicators (KPIs)

- Successful client onboarding and account activation
- Number of customer demos conducted
- Number of staff training sessions completed
- Customer adoption and engagement
- Response and resolution time for support queries
- Customer satisfaction and retention
- Successful implementation of customer requirements

Ideal Candidate

We are looking for someone who is tech-savvy, confident in communicating with customers, patient while training users, and passionate about helping businesses adopt technology. The candidate should be comfortable taking ownership from onboarding → training → support → customer success.

Join Biz Needz and help businesses become smarter, more efficient and AI-powered.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Work from home

Application Question(s):
- I have laptop
- I have wifi connection at home

Education:
- Bachelor's (Preferred)

Experience:
- Technical support: 1 year (Required)

Language:
- English (Required)
- Kannada (Preferred)
- Hindi (Preferred)

Work Location: Remote

📌 Technical Support Associate (India)
🏢 Biz Needz
📍 India