Job highlights

- Preferred Profile: . 8-10+ years of experience in Service Delivery Management,AMC Operations,or Post-Sales Services

Hiring: Technical Service Delivery Manager in Okhla, New Delhi at Radiant Hiring at Radiant Info Solutions Technical Service Delivery Manager This strategic role involves overseeing end-to-end service delivery operations, including AMC management, installation and service sales, ensuring exceptional service standards and long-term client satisfaction.

As part of Radiant s leadership in service excellence, the selected professional will play a vital role driving AMC renewals and optimizing service sales performance , and ensuring operational efficiency across all service functions.

Key Responsibilities:

- Lead and manage technical service delivery operations , ensuring timely installations and seamless client onboarding.
- Oversee Annual Maintenance Contracts (AMCs) from negotiation and renewal to performance tracking and client communication.
- Drive service sales initiatives ,



identifying opportunities to enhance recurring revenue through value-added services.
- Collaborate closely with OEMs, internal technical teams, and clients to ensure alignment with service-level agreements and quality benchmarks.
- Establish and monitor processes, KPIs, and escalation frameworks to maintain consistent delivery excellence.
- Foster solid client relationships by ensuring proactive support, technical guidance, and post-installation satisfaction.

Preferred Profile:

- 8-10+ years of experience in Service Delivery Management, AMC Operations, or Post-Sales Services.
- Proven expertise in managing large-scale service projects, client contracts, and AMC renewals.
- Solid understanding of IT infrastructure, networking, and system integration.
- Demonstrated ability to lead technical teams, manage client expectations, and deliver measurable results.
- Strong communication, leadership, and organizational skills with a customer-centric approach.

📌 Technical Service Delivery Manager (New Delhi)
🏢 Radiant Infosolutions
📍 New Delhi