Respond to customer inquiries related to telescopes, binoculars, mounts, and all available products.
- Provide technical guidance and recommend suitable products based on customer requirements.
- Coordinate with sales, logistics, and service teams for order processing and delivery updates.
- Prepare quotations, proposals, and product documentation.
- Support individual and institutional clients with product information and after-sales assistance.
- Maintain records of customer interactions, orders, and inventory status.
- Assist in product demonstrations, training sessions, and astronomy outreach programs.
- Stay updated on recent products, industry trends, and technological advancements in optical products.