Key Responsibilities

- Serve as the first point of contact for inbound consumer sales inquiries across phone and digital chat channels
- Understand customer needs quickly and identify product-fit opportunities across Microsoft consumer offerings
- Use consultative selling techniques to recommend relevant devices, software, and add-on solutions
- Guide customers through the purchase journey and help move them toward a buying decision
- Handle objections professionally and build trust through knowledgeable, customer-friendly conversations
- Recommend follow-up actions and schedule future touchpoints where appropriate
- Accurately document customer interactions, needs, and outcomes in CRM/sales systems
- Capture customer insights and feedback to improve the overall sales experience
- Maintain high standards of privacy, security, compliance, and customer data handling
- Meet defined performance goals for sales conversion, customer satisfaction, and productivity

Required Skills (Technical + Functional)

- Consultative sales and telesales/Techno Sales capability
- Robust verbal and written communication skills
- Ability to manage customer conversations over phone and chat
- Working knowledge of CRM/sales tools and Microsoft Office applications
- Strong probing, objection handling, and closing skills
- Good understanding of consumer electronics, software, and competitive products
- Typing proficiency suitable for real-time chat support (55 WPM preferred)

Preferred Skills (Good to Have)

- Experience selling consumer technology products such as laptops, tablets, gaming, or software subscriptions




- Exposure to omnichannel sales or digital commerce environments
- Familiarity with Microsoft products such as Surface, Office, Xbox, and Windows/Azure/M365/Dynamics 365
- Experience working in multicultural or international customer-facing environments

Experience Required

- 2+ years of experience in inbound sales, telesales, or customer-facing sales support
- Prior experience in consumer technology, electronics, retail tech, or digital commerce preferred

Educational Qualifications

- Bachelor’s degree preferred
- Equivalent work experience in sales/customer engagement may be considered

Key KPIs / Success Metrics

- Sales conversion rate
- Revenue or sales target attainment
- Customer satisfaction (CSAT)
- Attach/upsell rate
- Follow-up completion rate
- Interaction quality and compliance adherence

Team/Stakeholder Interaction

- Works closely with team leads, trainers, quality coaches, and operations teams
- Participates in regular coaching and performance reviews
- Supports customer insight sharing with internal stakeholders

Any Domain-Specific or Project-Specific Requirements

- High English proficiency required
- Familiarity with Microsoft products such as Surface, Office, Xbox, and Windows/Azure/M365/Dynamics 365
- Robust cultural awareness for the supported selling market

Ability to work in a structured, high-volume inbound sales environment

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule

Experience:
- Technical sales: 4 years (Required)

Work Location: In person

📌 Technical Presales Executive (Hyderabad)
🏢 MR Consultancy
📍 Hyderabad