Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential.

We offer our people incredible career opportunities as well as an inclusive culture and flexible working

Function The Team Leader is responsible for leading the day-to-day delivery of US recruitment support operations across Onboarding Coordination, Recruitment Coordination, and Green Card functions. This role will oversee team performance, workload distribution, service quality, and adherence to contractual KPIs, governance requirements, and RWO standards.

The Team Leader will ensure consistent service delivery, strong accountability, and operational discipline across the US shift. This includes independently managing escalations, supporting capacity planning, identifying performance or quality concerns, and partnering with the Account Manager where additional guidance or escalation is required.

This role will also serve as the primary point of contact for team process questions, support new hire onboarding and refresher training, and drive continuous improvement across all supported functions to streamline processes, strengthen controls, and enhance the overall employee, candidate, and stakeholder experience.

Responsibilities

- Lead and manage a US region-focused recruitment support team across Onboarding Coordination,Recruitment Coordination, and Green Card functions, ensuring high-quality service delivery and achievement of contractual KPIs.
- Provide day-to-day leadership, coaching, and performance management for the team, fostering accountability, collaboration, quality, and continuous improvement.
- Monitor team performance against contractual KPIs, SLAs, quality standards, and governance requirements, identifying trends, risks, and opportunities for improvement.
- Uphold RWO standards across the US shift, ensuring consistent attendance, availability, productivity, and adherence to expected working practices, including appropriate break management.
- Oversee workload distribution, ensuring work is allocated effectively across the team and aligned to business priorities, capacity, and service expectations.
- Support capacity planning by monitoring team volumes, workload trends, coverage gaps, and individual capability, using insights to inform team development discussions.
- Act as the primary point of contact for team process questions, providing guidance and escalating to the Account Manager where required.
- Independently manage operational escalations,



resolving issues in a timely and professional manner while partnering with the Account Manager for complex, sensitive, or high-risk matters.
- Identify and escalate performance, quality, compliance, or capacity concerns to the Account Manager, ensuring risks are addressed quickly and appropriately.
- Ensure consistent execution of recruitment coordination, onboarding, and Green Card processes in line with client expectations, governance requirements, and documented procedures.
- Conduct regular quality reviews, audits, and spot checks of team outputs to ensure accuracy, compliance, and adherence to established processes.
- Coordinate onboarding for new team members, including role-based training, process orientation, system guidance, and readiness support
- Deliver refresher training as needed to reinforce process expectations, address recurring quality themes, and support team capability development.
- Drive innovation and continuous improvement within assigned functions, proactively identifying opportunities to streamline processes, reduce manual effort, strengthen controls, and improve the overall service experience.
- Support the implementation of process changes, technology enhancements, and best practices across the US recruitment support functions.
- Produce and share operational updates, performance insights, and workload reporting to support service governance and management visibility.
- Partner closely with Recruitment Partners, Account Management, Service Delivery stakeholders, and internal teams to ensure seamless delivery across all supported US functions.
- Support ad hoc projects, initiatives, and operational priorities as required, contributing leadership, process knowledge, and execution support.
- Promote cross-training, knowledge sharing, and team resilience to support business continuity and consistent service delivery.

Skills And Experience

- Extensive people management experience, including direct responsibility for teams of 5+ employees.
- Previous experience leading recruitment operations, recruitment coordination, onboarding coordination, shared services, RPO, or related operational teams.
- Experience managing service delivery across contractual KPIs, SLAs, quality standards, and governance requirements.
- Strong understanding of recruitment lifecycle operations, including coordination, onboarding, compliance, and process-controlled service delivery.




- Proven ability to manage team performance, address quality concerns, support development discussions, and drive accountability.
- Strong escalation management skills, with the ability to resolve operational issues independently and identify when to engage senior stakeholders.
- Experience monitoring workloads, distributing work, supporting capacity planning, and identifying coverage or resourcing risks.
- Strong process governance mindset, with the ability to ensure consistent adherence to standards, procedures, and expected ways of working.
- Proven ability to drive continuous improvement, streamline processes, and identify opportunities to improve efficiency, quality, and stakeholder experience.
- Strong communication, problem-solving, organisational, and stakeholder management skills
- Ability to support US working hours and hold the US shift accountable to expected service, availability, and productivity standards.
- Proficiency with ATS/recruitment systems, Microsoft Office applications, reporting tools, and operational trackers

Desirable

- Experience supporting recruitment operations across US markets.
- Knowledge of recruitment compliance and onboarding processes.
- Experience driving process improvement initiatives within a service delivery environment.

Benefits

- A unique opportunity to drive projects such as Employer Branding, Talent pipelining, Recruitment Innovation, Candidate Experience
- A track record of high performance and an ability to deliver excellent results consistently is key. In return for your hard work, you'll be offered a competitive top salary and advantages package with bonuses/commission and fantastic incentives programme
- Private medical insurance
- A fantastic training and development programme
- Volunteer time off
- The opportunity to partake / qualify for our Global incentive weekend
- Employee wellbeing through various programmes
- You'll have plenty of opportunities to progress your career, both in your country and other locations around the world. That's the benefit of working for a large global organisation. One that is at the forefront of recruitment innovation, and a specialist in RPO and MSP

As a Disability Confident Employer, Robert Walters - Recruitment Outsourcing is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know. Robert Walters - Global Talent Solutions Apply now. This position is being sourced through our Outsourcing Service Line. Resource Solutions Limited, trading as Robert Walters, is an employment business and employment agency and welcomes applications from all candidates.

📌 Team Lead US (Hyderabad)
🏢 Robert Walters
📍 Hyderabad