Location: Bangalore (Coperative Office)

Employment Type: Full Time

Job Summary The Team Lead - Lead Department is responsible for overseeing the day-to-day operations of the lead management team, ensuring timely lead generation, qualification, allocation, and follow-up. This role focuses on achieving lead conversion targets, improving team productivity, maintaining data accuracy, and collaborating with sales and marketing teams to optimize the lead management process.

Key Responsibilities

- Lead, mentor, and manage the Lead Department team to achieve departmental goals.
- Monitor daily lead generation, qualification, assignment, and follow-up activities.
- Ensure all leads are accurately recorded and updated in the CRM system.
- Track team performance using KPIs such as lead response time, lead quality, conversion rate, and productivity.
- Conduct regular coaching sessions, performance reviews, and team meetings.
- Develop and implement strategies to improve lead quality and conversion rates.
- Coordinate with Sales and Marketing teams to ensure seamless lead handover.
- Analyze lead performance reports and identify opportunities for process improvements.
- Ensure adherence to company policies, SOPs, and quality standards.
- Resolve escalations related to lead handling and customer interactions.
- Prepare weekly and monthly performance reports for management.
- Drive continuous improvement initiatives to enhance team efficiency and customer experience.





Required Qualifications
- Bachelors degree in Business Administration, Marketing, or a related field.
- 3-5 years of experience in lead management, inside sales, or customer operations.
- At least 1 years of experience leading or supervising a team.

Required Skills
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Experience with CRM platforms (e.g., Salesforce, HubSpot, Zoho CRM, or similar).
- Analytical and problem-solving skills.
- Ability to work under pressure and meet performance targets.
- Robust organizational and time management skills.
- Proficiency in Microsoft Excel and reporting tools.

Key Performance Indicators (KPIs)
- Lead response time

- Lead conversion rate

- Team productivity

- Lead quality score

- CRM data accuracy

- SLA compliance

- Team attendance and performance

Preferred Qualifications
- Experience in B2B or B2C lead generation environments.
- Knowledge of sales funnel management and lead nurturing strategies.
- Experience in process improvement and team development.

Reporting To Operations Manager / Sales Manager / Head of Business Development

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Lead - Lead Department (Bengaluru)
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