We are actively hiring for Team Leader!!!
Location- Thane
Shifts- Day Shifts (6 days working with 1 week off)
Immediate Joiner preferred
Roles and Responsibilities: -
- Need 1 year on paper experience as a TL.
- Should have experience in Collections (Bucket 0/1,2,3/X)
- Manage daily operations of the team, ensuring effective handling of customer queries and issues.
- Oversee shrinkage management to minimize losses and optimize productivity.
- Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
- Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
- Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards.
Interested candidates can connect with - Simran Rana - (phone hidden)
or can share resume on
[email protected]
📌 Team Lead || Domestic - Thane (Dombivli)
🏢 TP
📍 Dombivli