We are seeking a dedicated and experienced Team Lead - Customer Support to oversee our international voice process operations. The ideal candidate will be responsible for managing a team of customer support representatives, ensuring high-quality service delivery, and maintaining customer satisfaction. This role requires strong leadership skills, a deep understanding of customer support processes, and the ability to drive team performance.

Key Responsibilities

- Lead and manage a team of customer support agents, providing guidance and support to ensure they meet performance targets.

- Monitor and evaluate team performance, providing feedback and coaching to enhance skills and efficiency.
- Develop and implement strategies to improve customer service processes and enhance the customer experience.
- Collaborate with other departments to ensure seamless service delivery and address customer issues effectively.




- Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.
- Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.

Required Skills

- Proven experience in an international voice process or customer support role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced workplace and handle multiple tasks simultaneously.
- Proficient in using customer support software and tools. If you are a motivated leader with a passion for customer service and a track record of success in managing teams, we encourage you to apply for this exciting opportunity.

This job is provided by Shine.com

📌 Team Lead - Customer Support (Bengaluru)
🏢 KG Invicta Services (KGiS)
📍 Bengaluru