- Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.
Customer Retention: Maintain high FCR and ensure customer satisfaction. Upselling &
- Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling. CRM &
- Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel. Qualification &
Skills 1–2 years of experience in Voice Process, Technical Support, or Customer Care.
Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell. Robust issue resolution and customer-handling skills. Excellent verbal communication in English, Hindi &
- Bengali.
Minimum Qualification: Graduate.
📌 Support Executive (Kolkata)
🏢 Gtech Web Solutions Private
📍 Kolkata
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