Talent500 is hiring for one of its clients.

About DIRECTV:

Since our inception in 1994, DIRECTV has been part of millions of American households, delivering favorite shows, sports, and premium content anytime, anywhere. We believe media entertainment is meant to be enjoyed, so we continuously evolve to provide personalized, best-in-class options that exceed expectations. We champion excellence, embrace emerging technologies, and offer industry-leading video services that feel made for each viewer.

About DIRECTV India GCC:

DIRECTV India, an independent capability center is our exciting new chapter in Pune where exceptional technical and AI talent come together to solve meaningful challenges and build what’s next. It’s a high-impact, high-visibility workplace built to deliver on business-critical priorities. Here, your work directly shapes entertainment technology that reaches millions, while you grow your career in one of the world’s most dynamic talent markets.

Our Purpose:

We’re here to reimagine what’s possible in entertainment, delivering experiences that meet the viewer’s needs, timing, and preferences. With nearly three decades at the forefront, we stay focused on our people, partners, and customers, creating innovative experiences that fit seamlessly into their lives, wherever and however they choose to watch. Driven by values we truly live, we channel curiosity, care, and commitment into innovation, aggregating, curating, and delivering entertainment with exceptional services that bring the future closer every day.

Our Values and Culture:

We built our culture with our people, not for them. Our values unite every teammate which forms a culture grounded in care, challenge, and delivery. They are more than just principles; they are how we operate.

Anchored in a 30-year legacy of innovation and community, we’re building a future better than yesterday – for our colleagues, our customers, and our company.

Position Summary:

To help drive this next chapter, we're seeking a Staff Software Engineer to serve as a senior technical contributor focused on observability engineering and production diagnostics.



This role improves end-to-end visibility across distributed systems and enables faster root-cause analysis through telemetry, analytics, automation, and integrated operational workflows.

The ideal candidate combines deep distributed systems troubleshooting experience, broad observability technology knowledge, and a passion for turning operational data into actionable insights

Job Responsibilities:

Technical Leadership:

- Establish technical practices for production diagnostics, telemetry quality, and root-cause analysis.
- Partner with application and platform teams to improve service instrumentation.
- Mentor engineers in distributed systems troubleshooting and observability design.

Technology & Delivery:

- Build and support dashboards, alerts, queries, and operational analytics using Dynatrace, Splunk, Datadog, and related platforms.
- Monitor AWS, Azure, Kubernetes, Docker, Java, Node.js, Oracle, Cassandra, and Kafka environments.
- Develop Python, Shell, and JavaScript automation for diagnostics and response.
- Integrate observability data with ITSM and incident management solutions.

AI Ops & Innovation:

- Use machine learning and event intelligence to improve detection and prioritization.
- Evaluate OpenTelemetry and open-source observability capabilities.
- Advance security, compliance, and operational governance practices.

Qualifications:

Required Experience:

- 6-8 years of progressive software engineering, site reliability engineering, observability, or IT operations experience.
- Experience implementing observability and AIOps capabilities across distributed systems.
- Experience with cloud platforms, containers, scripting, service-level indicators, service-level objectives, and error budgets.
- Strong troubleshooting, collaboration, and communication skills.

Required Technical Skills:

- Dynatrace SaaS, DQL, and Grail
- Moog soft or BigPanda
- Splunk and Datadog




- AWS and Azure
- Kubernetes and Docker
- Python, Shell, and JavaScript
- SLIs, SLOs, and Error Budgets
- Java and Node.js
- Oracle, Cassandra, and Kafka

Preferred Skills & Experience:

- Machine learning for operations, including anomaly detection, outage prediction, and automated response
- ELK, Grafana, Prometheus, OpenTelemetry, Loki, and Thanos
- Terraform, Jenkins, GitHub, and Ansible
- ServiceNow, xMatters, PagerDuty, and Jira integrations
- Distributed systems troubleshooting
- Linux and Windows
- Security and compliance

Education:

- Bachelor's degree in computer science and engineering or equivalent

Talent Value Proposition statement: At DIRECTV India, we're building a culture with our people, not for them, grounded in the values of We Care, We Challenge, and We Deliver. We will focus on building a better future than yesterday for our colleagues, customers, and company. As part of our team, you'll help shape the future of enterprise data platforms, enable advanced analytics and AI innovation, and contribute to business-critical capabilities that impact millions of customers.

If you're ready to bring your expertise, leadership, and passion for innovation to a team redefining entertainment technology, we'd love to have you join us on this journey.

Headquartered in El Segundo, California, DIRECTV has been a household name in sports and entertainment for 30 years. We've grown our global footprint with DIRECTV India, a capability center in Pune built to support our operations and speed up how we build new technology. Here, our teams work on the platforms and products that bring together satellite and streaming, so customers get their favorite content without the hassle of switching between apps or inputs.

From AI-driven personalization to content built around what people actually want to watch, we're shaping what entertainment looks like next, and Pune is a big part of that.

DIRECTV is an equal opportunity employer. Employment decisions are based on business requirements, qualifications, merit, and performance, without discrimination on the basis of legally protected characteristics under applicable laws.

📌 Staff Engineer, IT Operations (SRE)-30174] (Pune)
🏢 Talent500
📍 Pune