: Senior Front Desk Executive

Company: Clearskin & Hair MD Clinic

Job Type: Full-time, Permanent

Work Location: In-person

Experience: Minimum 1 To 5 year of relevant experience preferred

Education: Diploma or Graduate (Preferred)

Languages: English,Hindi,Marathi (Preferred)

Job Summary

We are looking for a professional, confident, and well-organized Senior Front Desk Executive to manage the complete front desk operations of our clinic. The candidate will be the face of the branch, responsible for creating an excellent first impression, ensuring a smooth patient experience, managing front desk staff, and coordinating with doctors and other departments for efficient branch operations.

Key Responsibilities

1. Patient Reception and Experience

- Welcome and greet patients and visitors warmly and professionally.
- Ensure a positive, comfortable, and seamless patient experience from arrival to departure.
- Handle patient queries, concerns, and complaints professionally and ensure timely resolution.
- Maintain patient confidentiality and accurate patient records.

1. Front Desk and Branch Management

- Manage the complete front desk operations and ensure the smooth functioning of the reception area.
- Supervise, guide, and coordinate with front desk staff to ensure productive daily operations.
- Allocate duties, monitor staff performance, manage attendance, and ensure proper shift coordination.
- Ensure discipline, professional behavior, and adherence to clinic policies.
- Take ownership of front desk activities and act as the primary point of contact for branch-level coordination.

1.



Appointment and Patient Flow Management

- Schedule, reschedule, and confirm patient appointments through calls and other communication channels.
- Coordinate with doctors, therapists, and other clinic staff to minimize waiting time.
- Monitor patient flow and ensure appointments are managed efficiently.
- Follow up with patients regarding appointments, consultations, and scheduled visits.

1. Patient Communication and Service Coordination

- Answer calls, emails, and patient inquiries professionally.
- Explain clinic services, treatment procedures, packages, and pricing as per approved guidelines.
- Coordinate with the concerned teams to resolve patient issues and improve patient satisfaction.
- Support patient retention through professional communication and timely follow-ups.

1. Billing and Administrative Responsibilities

- Handle billing, payment collection, receipt generation, and accurate transaction records.
- Coordinate with the billing and accounts teams whenever required.
- Maintain patient documentation and update details in clinic management software.
- Ensure the front desk area is clean, organized, and professionally maintained.




- Monitor office supplies and report operational requirements to the Branch Manager.

1. Team Coordination and Reporting

- Coordinate with doctors, therapists, telecallers, and management for smooth branch operations.
- Train and guide new front desk team members on reception procedures and patient handling.
- Prepare daily reports related to appointments, patient visits, collections, and other front desk activities as required.
- Escalate operational issues to the Branch Manager and ensure timely follow-up.
- Participate in staff meetings and training sessions.

Required Skills and Qualifications
- Minimum 1 To 5 year of experience in front desk, reception, or customer service; healthcare or clinic experience preferred.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Good organizational, multitasking, and problem-solving skills.
- Professional appearance and a patient-friendly attitude.
- Basic computer knowledge and familiarity with MS Office.
- Experience with clinic management software, CRM, or appointment scheduling systems is an advantage.
- Ability to handle patient complaints and manage multiple responsibilities efficiently.

What We Are Looking For We need someone who can take complete ownership of the reception area, lead the front desk team, maintain high standards of patient service, and represent the branch with confidence and professionalism.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Sr. Front Office Executive (Kharadi)
🏢 Clear Skin Private
📍 Kharadi