- Handle customer inquiries, complaints, and requests through calls, emails, and other channels.
- Solve customer queries at the first point of contact to build good customer relationships.
- Handle leads in salesforce, manage customer queries and ensure proper disposition of leads as per process.
- Give explicit, correct, and polite responses to build and protect the company's image with customers.
- Follow the set TAT (turnaround time) for answering and closing customer queries.
- Work with cross functional teams to resolve customer queries/complaints and internal issues
- Analyse and validate data regularly and find ways to improve day-to-day work to improve the operations of the process
- Ensure proper adherence with the predefined quality and documentation standards to ensure the effective communication with the clients.