We are hiring a Sr. Executive / Asst. Manager to run our IT & AV helpdesk and own on-site implementation of Interactive Flat Panels (IFPs), LED video walls and IT equipment, delivered through installation vendors.

Key responsibilities

Vendor management and installation

- Identify, onboard and manage installation vendors and sub-contractors for IFPs, LED video walls and IT equipment (PCs, laptops, printers, networking, projectors, AV accessories).
- Assign work orders, share site details, BOQs and drawings, and schedule installation teams across locations.
- Supervise installations: wall mounting, LED cabinet/module assembly and alignment, controller and processor setup, cabling, power and network readiness.
- Verify quality and safety on site, including mounting strength, structural load, earthing and cable management.
- Track vendor performance on timelines, quality and SLA adherence; review rates, raise escalations and recommend vendor rationalisation.
- Verify vendor bills against completed work and sign-offs, and coordinate payment processing with accounts.

Implementation and project execution
- Conduct or coordinate pre-installation site surveys covering wall structure, power, network and ambient light.
- Plan rollouts across multiple sites: material dispatch, delivery tracking, manpower and installation schedules.
- Run testing and commissioning: display calibration, touch and software configuration, content/CMS setup, connectivity checks.
- Obtain installation reports and user acceptance sign-offs, and hand over with basic end-user training.
- Maintain project trackers,



installation records, serial-number and asset registers.

Helpdesk and after-sales support
- Manage the helpdesk: log, prioritise and assign complaints and service requests through the ticketing tool.
- Provide first-level remote troubleshooting for IFP, LED wall and IT issues; dispatch engineers or vendors for on-site support.
- Ensure tickets are closed within agreed SLA/TAT and escalate unresolved issues to OEMs.
- Coordinate warranty and AMC claims, RMA, part replacement and spares availability with OEMs and distributors.
- Produce daily and weekly MIS on open tickets, TAT, repeat complaints and installation status.
- Act as the single point of contact for clients during implementation and support, keeping them updated on progress.

Team and process (Asst. Manager level)
- Lead a small team of helpdesk executives and field engineers; allocate work and review performance.
- Define and improve SOPs, installation checklists, escalation matrices and vendor SLAs.

Qualifications and experience Education: Diploma or B.E./B.Tech in Electronics, Electrical, IT or Computer Science; graduates in any discipline with solid relevant experience will be considered.

Must have:

- 3–8 years in IT/AV helpdesk, service delivery or project implementation.
- Hands-on experience managing vendors for installation of Interactive Flat Panels, LED video walls and IT equipment.
- Experience running multi-site rollouts, such as schools, colleges, corporate offices or government projects.
- Working knowledge of ticketing tools and SLA-based support.

📌 Sr. Executive / Asst. Manager, Helpdesk & Implementation (IFPD, Video Walls, AV and IT) (Noida)
🏢 Makerspace Masters
📍 Noida