We are looking for a Senior Customer Support Executive to handle complex lender queries and escalations on the LenDenClub platform. The role involves investigating transaction and account-related issues, coordinating with cross-functional teams, managing escalations within defined SLAs, and conducting root-cause analysis. The individual will also mentor L1 executives and contribute to improving support processes, SOPs, and overall customer experience.
Experience: 3–5 years
Qualification: Graduate in any discipline
Preferred Industry: Fintech, BFSI, P2P Lending, or Financial Services.
Key Skills: Escalation management, analytical and problem-solving abilities, root-cause analysis, stakeholder coordination, customer communication, and team mentoring. Hands-on experience in managing complex customer escalations is essential.
Pay: ₹500,000.00 - ₹800,000.00 per year
Perks
- Health insurance
- Provident Fund
Experience:
- handling complex customer escalations : 3 years (Required)
Work Location: In person
📌 Sr. Customer Support Executive (Malad)
🏢 LenDenClub
📍 Malad
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