A Snapshot The Technical Specialist - HRIS is responsible for the operational support, configuration, and enhancement of HRIS systems and solutions. Reporting to the Service Owner, this role provides advanced technical support, manages Level 2 and 3 service requests and incidents, and designs and delivers small changes and updates.

The Technical

Specialist ensures systems are stable, secure, and optimised, while maintaining high-quality documentation and contributing to the knowledge base to support continuous improvement and user enablement.

Your Day to Day Operational Support & Service Delivery

- Provide Level 2 and 3 support for incidents and service requests, escalating where necessary.
- Monitor system performance and proactively identify and resolve issues.
- Collaborate with Service Desk and other support teams to ensure timely and effective resolution.

System Configuration & Maintenance

- Perform system configuration and parameter updates in line with approved change processes.
- Support patching, upgrades, and minor enhancements.
- Maintain system integrity and ensure compliance with security and governance standards.

Change Delivery & Testing

- Design and deliver small-scale changes and enhancements in collaboration with business and technical teams.
- Conduct unit testing and support user acceptance testing (UAT) as required.
- Ensure changes are documented and deployed in accordance with Software Development Life Cycle (SDLC) and change management processes.

Documentation & Knowledge Management

- Create and maintain technical documentation including configuration records, support procedures, and change logs.
- Contribute to the knowledge base by documenting solutions, known issues,



and troubleshooting guides.
- Support training and onboarding of support staff through clear and accessible documentation.

Collaboration & Continuous Improvement

- Work closely with the Service Owner to identify opportunities for system optimisation and automation.
- Participate in root cause analysis and problem management activities.
- Stay current with platform updates and industry best practices relevant to the supported systems.

Requirements Essential:

- Experience with HRIS solutions and experience supporting HR / P&C; functional teams
- 3-5 years experience supporting enterprise systems in a technical capacity.
- Strong understanding of system configuration, troubleshooting, and support processes.
- Experience with incident, problem, and change management practices.
- Ability to write clear, structured documentation and contribute to knowledge management.
- Strong analytical and problem-solving skills.
- Effective communication and collaboration skills across technical and non-technical teams.
- Demonstrated ability to work collaboratively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Experience working in Agile, hybrid, or traditional project delivery environments.
- Desirable:
- Familiarity with HR processes and procedures
- Familiarity with ITIL practices and service management frameworks.
- Exposure to scripting, automation, or integration tools.
- Experience working in agile or hybrid delivery environments.
- Experience working in rapid-paced, scaling environments or transformation programs.

Qualifications

- Bachelor s in IT or related discipline;
- 7-14 years in Technology roles;
- Global or APAC experience a benefit.

📌 Sr. Associate - Technical Specialist - HRIS | Airtrunk (Bengaluru)
🏢 Three Across
📍 Bengaluru