ServiceNow Experience 6+ years of hands-on ServiceNow experience

ITAM Experience 5+ years delivering ServiceNow ITAM solutions

Role Overview

We are seeking an experienced ServiceNow Technical Lead - IT Asset Management (ITAM) with proven expertise in leading end-to-end ServiceNow ITAM engagements, specifically across Hardware Asset Management (HAM ) and Software Asset Management (SAM ). The ideal candidate will combine robust technical leadership, hands-on platform expertise, client-facing consulting skills, and a successful track record of delivering enterprise-scale ITAM transformation programs.

Mandatory: Proven experience leading ServiceNow ITAM projects or tracks, including HAM Pro and/or SAM Pro delivery.

Key Responsibilities

Technical Leadership

- Lead end-to-end ServiceNow ITAM solution design and implementation.
- Define scalable architecture and detailed technical designs for HAM Pro and SAM Pro.
- Provide technical oversight across configuration, development, integrations, testing, deployment, and hypercare.
- Establish development standards, design governance, quality controls, and implementation best practices.

ITAM Solution Delivery

- Lead discovery and design workshops to gather, validate, and refine business and technical requirements.
- Design and implement Hardware Asset Management, Software Asset Management, asset lifecycle workflows, software license compliance, normalization, reclamation, discovery and CMDB integration, and contract/vendor- related integrations.
- Configure and optimize software license positioning, compliance, asset operations, dashboards, and reporting.

Mandatory Skills

ServiceNow Platform and ITAM

- ServiceNow ITAM, HAM , and SAM
- CMDB, Discovery, Integration Hub, Flow Designer, Service Catalog, and reporting/analytics




- IT asset lifecycle management, software license compliance, Effective License Position (ELP), normalization, publisher packs, reclamation, optimization, and governance

Technical Skills

- JavaScript and ServiceNow scripting
- REST and SOAP APIs
- MID Server and integration architecture
- Import Sets, Transform Maps, data migration, reconciliation, and data quality controls

Mandatory Experience

☐ Led at least 2-3 large or complex ServiceNow ITAM implementations or workstreams.

☐ Hands-on delivery experience across HAM Pro and SAM Pro.

☐ Led technical teams of five or more members in an onshore/offshore or distributed delivery model.

☐ Experience in ITAM solutioning, estimation, architecture, design workshops, technical governance, testing, and deployment.

☐ Demonstrated client-facing experience with senior stakeholders and cross-functional teams.

Preferred Experience

- ServiceNow ITOM and enterprise CMDB/CSDM exposure
- ServiceNow Strategic Portfolio Management exposure
- ITIL-aligned service management processes
- Pre-sales, proposal, estimation, and solutioning experience
- Experience delivering programs through a global delivery model

Certifications (Preferred)

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow ITAM, HAM, or SAM implementation certifications, where applicable
- ITIL Foundation / ITIL 4
- Recognized Software Asset Management or Hardware Asset Management certification

Core Competencies

- Strong client-facing communication and workshop facilitation
- Executive stakeholder management and technical storytelling
- Team leadership, mentoring, and delivery ownership
- Consultative problem-solving and decision-making
- Clear technical documentation and presentation skills

📌 ServiceNow Technical Lead – ITAM (Bengaluru)
🏢 Teamware Solutions
📍 Bengaluru