Job Summary The Track Lead for Tools & Automation plays a pivotal role in operations management, focusing on continuous improvement and effective problem-solving. This position is vital for meeting client SLAs and empowering teams through robust people management practices. The Track Lead will leverage their expertise in SNOW - ITOM and Rest/Soap APIs to drive operational excellence and innovation within the organization.
Key Responsibilities
1. Enhance Operational Systems Using Snow - Itom To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes, Ensuring Alignment With Organizational Planning.
- Analyze And Implement Rest/Soap Api Solutions To Understand Client Requirements And Guarantee That The Support Team Meets And Exceeds Client Expectations.
- Lead And Mentor The Project Team, Employing Effective Communication Strategies To Ensure Clarity Of Project Goals And Deliverables.
- Drive Innovation By Introducing Current Ideas And Process Improvements,
Fostering A Culture Of Continuous Development And Organizational Progress.
- Provide Tailored Solutions Based On Client Needs Within The Existing Environment, Ensuring Delivery Of Business Results Through Strategic Problem-Solving.
Skill Requirements
1. Strong Understanding Of Snow Itom And Its Application In Operational Management
- Proficient In Rest/Soap Apis And Their Integration For Client Requirements
- Experience With Angular Js For Developing User-Friendly Interfaces
- Excellent Problem-Solving And Analytical Skills
- Strong Leadership And Mentoring Abilities
Other Requirements
1. Itil Foundation Certification (Optional But Valuable)
- Snow Certified Implementation Professional (Optional But Valuable
Regards,
Tamanna
Sr. IT Recruiter
Cell: +91- (phone hidden) | Landline: +91- 11- 43116454
Email:
[email protected] | Website:www.jumboconsultants.com
📌 Servicenow Developer (Bengaluru)
🏢 JUMBO CONSULTANTS
📍 Bengaluru