ServiceNow Expertise

- 5+ years of hands-on ServiceNow implementation experience

- ServiceNow Certified System Administrator (CSA) Required

- ServiceNow Certified Implementation Specialist (CIS) in ITSM /ITOM– Required

- Strong expertise in Incident, Problem, Change, CMDB, and Service Catalog

- Experience with Service Mapping, Employee Center, Workspaces, and Platform Analytics

Technical Skills

- Solid understanding of ServiceNow OOTB workflows and data models

- Experience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scripting

- Proficiency in JavaScript and CMDB CI relationship modeling

- Experience with SLA configuration and reporting

Consulting Skills

- Strong client-facing communication and workshop facilitation skills





- Ability to balance OOTB capabilities with custom business needs

- Experience leading complex multi-workstream ITSM initiatives

- Ability to work independently and drive delivery

Preferred Qualifications

- CIS in Discovery or Service Mapping

- Experience with Virtual Agent, Now Assist, or AI/ML capabilities

- Familiarity with ITSM/ITOM, AIOps, and predictive intelligence

- Experience in financial services or credit union environments

- Exposure to monitoring integrations (LogicMonitor, SolarWinds, Pingdom)

📌 Servicenow Developer (Hyderabad)
🏢 NexTurn
📍 Hyderabad