: IT Hardware Service Technician1. Job Details

- Job Title: IT Hardware Service Technician
- Department: IT / Technical Support
- Reports To: IT Support Manager / Service Manager
- Employment Type: Full time
- Work Location: Kochi
- Experience: 1–3 years preferred

2. Job Summary The IT Hardware Service Technician is responsible for diagnosing, troubleshooting, repairing, maintaining, and installing IT hardware and related equipment. The role involves providing technical support to customers or end users, ensuring timely resolution of hardware issues, and maintaining high standards of service quality and customer satisfaction.3. Key ResponsibilitiesA.

Hardware

Installation and Maintenance

- Install, configure, and maintain desktop computers, laptops, printers, scanners, monitors, and other IT peripherals.
- Assemble, upgrade, and replace hardware components, including RAM, hard drives, SSDs, power supplies, and motherboards.
- Perform preventive maintenance and routine hardware inspections.
- Diagnose and repair hardware failures and performance-related issues.
- Install and configure operating systems, drivers, firmware, and essential software as required.

B. Troubleshooting and Technical Support
- Identify and resolve hardware, connectivity, and basic software issues.
- Troubleshoot desktop and laptop startup failures, display issues, overheating, power problems, and peripheral malfunctions.
- Perform hardware diagnostics and determine whether components require repair or replacement.
- Support basic LAN, Wi-Fi, printer connectivity, and other peripheral-related issues.
- Escalate complex technical problems to senior technicians or the relevant technical team.

C.

Service

Calls and Customer Support

- Attend customer service requests at the service centre or customer locations, as assigned.
- Provide on-site and remote technical assistance where applicable.
- Explain technical issues and repair solutions clearly to customers.




- Maintain professional communication and ensure customer satisfaction.
- Complete service requests within agreed turnaround times and service-level targets.

D.

Service

Documentation and Inventory

- Record service requests, fault descriptions, diagnostic findings, repairs, and parts replaced.
- Maintain accurate service reports, job sheets, and equipment maintenance records.
- Track spare parts, tools, and replacement components used during repairs.
- Coordinate with the service or inventory team for spare parts availability.
- Follow warranty procedures and maintain records of warranty repairs and equipment handovers.

4.

Required

Qualifications

- Diploma or ITI in Computer Hardware, Electronics, Computer Engineering, or a related technical field.
- Relevant technical certifications or practical training in computer hardware and troubleshooting will be an advantage.
- Candidates with equivalent hands-on experience m2y also be considered.

5.

Required Skills and Competencies

- Good knowledge of desktop and laptop hardware components.
- Practical experience in diagnosing and repairing computer hardware.
- Familiarity with Windows operating systems, drivers, and device configuration.
- Basic knowledge of networking, LAN, Wi-Fi, IP addressing, and printer configuration.
- Ability to use hardware diagnostic tools and standard repair equipment.
- Good problem-solving and analytical skills.
- Strong customer service and communication skills.
- Ability to manage multiple service requests and meet deadlines.
- Willingness to travel to customer locations, if required.
- Ability to work independently and as part of a technical support team.

6.

Experience Requirements

- 1–2 years of experience in computer hardware servicing, IT support, or a similar role is preferred.
- Freshers with relevant technical qualifications and strong practical skills may also apply.
- Experience in a computer service centre, IT service provider, or field service environment will be an advantage.

📌 Service Technician (Kochi)
🏢 Zodious HR u0026 Corporate Solutions
📍 Kochi