Key responsibilities

- Work closely with developers, product managers, and user experience designers to plan and design targeted information experiences in short release cycles.

- Create and maintain technical content for our platform, applications, services, and APIs.

- Build and apply content structures, taxonomies, and metadata that help humans and AI find and understand information easily.

- Use analytics, search logs, chat transcripts, user feedback, and product usage data to identify information gaps and prioritize improvements.

- Apply AI-ready content practices and experiment with AI tools and workflows to improve how information is created, evaluated, and delivered.

- Actively seek and incorporate constructive feedback from peers, leads, and cross-functional stakeholders to iterate on and improve content quality.

Required skills and experience

- 5+ years of experience creating content for enterprise software applications.

- Excellent writing and communication skills.

- Strong technical aptitude and ability to adapt or write code samples to illustrate how a feature works.

- Knowledge of content development principles and practices, including information architecture, modular structured content, metadata, and information delivery.





- Understanding of web applications and cloud platforms, such as AWS or Azure.

- Ability to gather information from subject matter experts and learn quickly by experimenting with products and tools.

- A collaborative mindset with openness to feedback, and a desire for continuous improvement.

- Familiarity with core AI concepts such as prompting, grounding, retrieval, and evaluation.

You do not need to be a data scientist, but you should understand how AI systems retrieve and use content and be able to design content accordingly.

- Comfort working in a distributed global team environment.

Preferably, you also have some of the following

- Positive understanding of structured authoring, markup languages such as DITA and Markdown, and static site generators, such as Docusaurus.

- Experience working in Git/GitHub.

- Experience working in an Agile environment.

- Experience designing content models, taxonomies, or ontologies for technical content.

- Experience working with documentation or knowledge that feeds AI assistants, chatbots, or advanced search.

- Experience using analytics or evaluation methods to assess content quality, findability, or answer quality.

📌 Senior Technical Writer (Bengaluru)
🏢 Guidewire Software
📍 Bengaluru