Senior Specialist - Program & Project Management Principal Accountabilities Provide process consultancy for all projects and BEU subfunctions Perform risk assessment and deliver early s Perform process calibration as per applicability and defined criteria Drive project and accountlevel initiatives goals and improvements using strong understanding of QMS ISO CMMI ITIL and Agile frameworks Govern the risks opportunities and process improvements identified Plan and conduct audits effectively for moderate to complex projects using sound generic domain and specialist knowledge necessary for audits Work autonomously applying analytical skills and the ability to synthesize information and data to perform a range of audit work achieve desired results and provide insights and recommendations Govern and track implementation of recommendations Provide inputs to update existing process documents effectively and perform reviews Present and disseminate information effectively to team members within the group and to external stakeholders Maintain strong knowledge of all process training objectives and mandates Conduct mandatory rolebased trainings for team members project managers and senior managers TMsPMsSMs Support deployment of processes through timely completion of assigned tasks by collaborating with impacted stakeholders Understand the principle and objective of recent or changed processes and address stakeholder questions Conduct projectlevel DUlevel and accountlevel data analysis or baselines and provide insights recommendations and governance oversight Use advanced features of MS Word PowerPoint Excel including functions and macros Leverage tools such as MINITAB Visio Power BI Gen AI tools eg Copilot and Python to create automated solutions dashboards and templates Consult project managers on deployment of QMS metrics framework estimation techniques MAPs highmaturity solutions and CAR Demonstrate strong understanding of LTM QMS various lifecycles and organizational tools Pursue and maintain formal training and certifications in standards such as CMMI ISO 9001 27001 42001 14001 45001 ITIL and related frameworks Secondary Accountabilities Develop quality professionals by coaching mentoring and providing continuous guidance to build careers in Delivery Excellence Conduct account and program audits Contribute to RFPRFIanalyst responses and due diligence activities Drive organizationlevel transformation initiatives Represent and govern client audits ISAE SOC 2 and similar engagements Review organization baselines large programs and governance frameworks Analytical Thinking Behavior Indicators Critically examines issues by breaking them down into manageable components in considerably challenging situations by anticipating issues that are not readily apparent Applies business analytics to confirm priorities makes rational judgments from available information and logical deductions from large unstructured data without guidance Frequently validates available options and selects the most effective solution providing significant value addition Communicating and Influencing Behavior Indicators Listens actively and understands others perspectives negotiates effectively with senior management by anticipating and managing objections to achieve organizational and global goals Consistently uses advanced communication and influencing skills to progress complex situations and achieve significant impact with key stakeholders Is a role model effectively presents to and facilitates large influential groups including hostile audiences Guides others to understand and use effective crosscultural communication skills to create winwin situations Customer Focus Behavior Indicators Frequently matches stakeholder needs and service standards to ensure customer requirements are met organizes and proposes processes for complex and sensitive issues to deliver customer excellence Pursues completion of considerably challenging objectives that support meeting customer needs promotes and operationalizes customer service as a value Identifies strategies or crossfunctional synergies when dealing with considerably challenging customer issues to align customer and organizational needs Does not require guidance to measure compliance with organizational mandate and effectively translates requirements into scope for internal team members Drive for Results Behavior Indicators Frequently pursues excellence and sets ambitious targets to motivate self and others to achieve milestones Is passionate about working giving guidance setting standards achieving higher results takes calculated risks in considerably challenging situations remains optimistic resourceful and tenacious Is resultoriented takes responsibility for making decisive decisions to move things forward toward delivery of set service targets

📌 Senior Specialist - Program and Project Management (Bengaluru)
🏢 Larsen u0026 Toubro Infotech Ltd (LTI)
📍 Bengaluru