Senior MS Dynamics 365 F&O; Functional Consultant – Support & Change Management Mumbai, Goregaon

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Job Summary:

We are seeking an experienced and proactive MS Dynamics 365 F&O; Functional Consultant to lead support and change management activities for our enterprise ERP environment. The ideal candidate will have deep expertise in MS Dynamics 365 F&O; modules, strong business process knowledge, and a proven track record in managing post-implementation support and change requests across finance and operations domains.

Experience Required: 5+ Years

Location: [Mumbai – Onsite]

Employment Type: Full-Time

Key Responsibilities:

- Lead functional support for live MS Dynamics 365 F&O; environments, ensuring timely resolution of incidents and service requests.
- Manage change requests, including impact analysis, configuration, testing, and deployment.
- Collaborate with business stakeholders to gather requirements and translate them into functional specifications.
- Configure and optimize MS Dynamics 365 F&O; modules such as Finance, Procurement, Inventory, and Supply Chain.
- Conduct root cause analysis for recurring issues and recommend process or system improvements.
- Coordinate with technical teams for development and integration tasks.
- Maintain detailed documentation for support activities, change logs, and configuration updates.
- Provide training and guidance to end-users and junior consultants.
- Ensure compliance with internal controls, audit requirements, and Microsoft best practices.

Required Skills & Qualifications:

- Minimum 5 years of experience in a functional role with Microsoft Dynamics 365 F&O; or Dynamics AX.
- Strong understanding of ERP business processes in finance and operations.




- Proven experience in support and change management within D365 F&O.;
- Familiarity with Lifecycle Services (LCS), Azure DevOps, and ITIL-based support frameworks.
- Excellent communication, stakeholder engagement, and problem-solving skills.
- Bachelor’s degree in Business, Finance, IT, or a related field.

Preferred Skills:

- Microsoft Dynamics 365 certifications (e.g., MB-300, MB-310).
- Experience with Power Platform, SQL, and reporting tools like Power BI.
- Exposure to shared services environments or global ERP rollouts.
- Ability to work independently and manage multiple priorities in a agile environment.

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📌 Senior MS Dynamics 365 F&O Functional Consultant – Support & Change Management (Mumbai)
🏢 cart geek
📍 Mumbai