Role: Senior Manager – HR Operations & Canadian Payroll

Total Experience: 10+ years

Location: Pune

Mandatory skills: HR Shared Services, Canadian Payroll

About the Client

ARAs Client is a global technology and business services organization delivering application services, business process solutions, and infrastructure services to international customers. The organization combines technology expertise, industry knowledge, and process excellence to deliver scalable, high-quality business outcomes.

Role Summary

We are seeking an experienced HR Operations and Canadian Payroll leader to manage end-to-end HR service delivery, payroll operations, benefits administration, and operational performance.

The successful candidate will bring strong leadership capabilities, experience supporting North American stakeholders, and a track record of improving service quality, compliance, accuracy, and operational efficiency.

Key Responsibilities

- Lead day-to-day HR services operations covering recruitment support, onboarding, training coordination, employee relations, payroll, and benefits administration.
- Oversee Canadian payroll processing, including payroll accuracy, timelines, statutory compliance, reconciliations, and issue resolution.
- Manage employee benefits programs and coordinate with internal stakeholders and external service providers.
- Establish operational governance, service-level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
- Drive operational efficiency through process standardization, automation opportunities, and data-driven decision-making.
- Partner with HR, Finance, Payroll, Compliance, and Technology teams to improve end-to-end service delivery.
- Lead, coach, and develop high-performing operations teams.
- Identify operational risks,



implement appropriate controls, and support internal and external audits.
- Prepare management dashboards and operational reports for senior leadership.
- Support process transitions, change management, and stakeholder communications.

Must-Have Qualifications

- Bachelor's degree in Human Resources, Business Administration, or a related discipline.
- Minimum 10 years of relevant experience in HR operations, payroll, shared services, or business operations.
- Strong understanding of payroll processes, employee benefits administration, and HR service delivery.
- Experience supporting US and/or Canadian stakeholders or clients.
- Demonstrated experience leading teams and managing operational performance.
- Strong analytical, problem-solving, stakeholder-management, and communication skills.
- Experience implementing operational improvements and maintaining service quality.

Nice to Have

- Direct experience managing Canadian payroll operations.
- Working knowledge of Canadian statutory deductions, payroll reporting, and provincial employment requirements.
- Experience with Workday HCM or Workday Payroll.
- Exposure to HR shared services, global business services, or outsourced HR operations.
- Experience with process transitions, automation, and change management.
- Relevant HR, payroll, project management, or process improvement certifications.

Behavioral Competencies

Accountability and ownership, people leadership, analytical thinking, attention to detail, stakeholder collaboration, adaptability, continuous improvement, and customer-service orientation.

Why Join Us

Join a globally oriented technology and business services workplace where you can lead critical HR operations, collaborate with international stakeholders, strengthen operational governance, and contribute to meaningful process improvements.

📌 Senior Manager–HR Operations & Canadian Payroll (Pune)
🏢 Mphasis
📍 Pune