Description Role:
· Handling personalized service requests of Affluent customers.
· Generation of timely business MIS.
Ensuring strict adherence to regulatory and internal approved prescribed requirements for Affluent customer segment.
· Coordination with CPC/RPC/Investment desks for account opening of Affluent customers.
· Managing complaints of Affluent customers and ensuring their resolution within TAT
· Meeting Affluent Key customers in person for Customer Profiling and Service Hook activations
Job Requirement:
· Excellent written and oral communication skills
· Developing and maintaining banking relationships with a select group of high net worth customers
· Excellent communication skills with customer service orientation
· Courteous and polite
· Valuable Knowledge of Microsoft Excel
· Understanding of banking norms and processes.