Job Description:

About Retail Lending Department:

The Retail Lending Department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank

About the Role:

The CPC Customer Service role is responsible for servicing customer queries and requests post disbursal of loans via addressing queries, assisting in resolution of complaints and managing the service requests raised. They are also responsible for handling of escalations. They are responsible for addressing all customer service requests and closure in timely manner.

Key Responsibilities
Ensure servicing customer queries and requests post disbursement of loans, esp. to walk - in customers at RAC Service Desks
Ensure Service Request Management
Handle customer complaints and escalations and ensure adherence to TAT and QoC
Ensure Cross Sell – Service to Sales.

Qualifications:

Optimal qualification for success on the job is:
Graduate / Post graduate in Management.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:




Ability to ensure delightful customer experience
Ability to close service requests within TAT and as per QoC
Handling of escalations in qualified and timely manner
ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Skills:

Refer to the Job Description

About Company:

Axis Bank is the third largest private bank in India, serving ~59 million customers with a workforce of over 104,400 employees as on March 31, 2025. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. As on March 31, 2025, The Bank has a large footprint of 5,876 domestic branches, 13,941 ATMs and cash recyclers, with close to 47% branches in rural and semi-urban region. The Bank's overseas operations encompass eight international offices, including branches in Singapore, Dubai (at DIFC), and Gift City-IBU. There are also representative offices in Dhaka, Dubai, Abu Dhabi, and Sharjah. The international offices focus on Corporate Lending, Coverage Business, Trade Finance, Syndication, Investment Banking, Liability Businesses, and Private Banking/Wealth Management offerings.

📌 Ro:rl Operation Cpc Customer Service Retail Chennai
🏢 Axis Bank
📍 Chennai