Company Description MY TRAVEL STORY is a growing travel services company focused on creating personalized and memorable travel experiences for a wide range of customers. The company offers curated travel packages, ticketing, and itinerary planning designed to meet diverse budgets and preferences. Team members collaborate to provide transparent information, reliable bookings, and smooth end-to-end customer journeys. MY TRAVEL STORY values strong client relationships, responsive service, and a commitment to helping travelers explore destinations with confidence.
Role Description The Telesales Specialist is a full-time, in office role based in Lucknow. The specialist will handle inbound and outbound calls to promote travel packages, explain services, and convert leads into confirmed bookings. Day-to-day responsibilities include understanding customer requirements, presenting suitable travel options, addressing questions, and following up on prospects to close sales. The role involves maintaining accurate records of calls and sales in the CRM system, coordinating with operations to ensure seamless service delivery, and meeting individual and team sales targets.



The specialist will also provide basic after-sales support, gather customer feedback, and participate in ongoing training to stay updated on products, offers, and destinations.
Qualifications
Solid customer-facing skills, including Customer Service and Customer Support capabilities.
Effective Communication skills, with clear spoken and written English and Hindi.
Proven Sales skills, with the ability to convert leads and work with targets.
Experience in Training or willingness to participate in training to improve product and process knowledge.
Prior telesales or call center experience, preferably in travel, hospitality, or related sectors.
Comfort using CRM tools, basic computer applications, and telephony systems.
Ability to work on-site in Lucknow, manage time effectively, and handle high call volumes.
Minimum educational qualification: high school diploma; a degree in business, tourism, or a related field is an advantage.
Strong interpersonal skills, resilience, and a customer-focused mindset.

📌 Telesales Specialist Lucknow
🏢 MY TRAVEL STORY
📍 Lucknow