Role Overview Lead global IT Infrastructure Operations and IT Service Management (ITSM) in a captive enterprise setting, ensuring reliability, automation, and customer‑centric service delivery across 1000 servers, Oracle PL/SQL databases, hybrid cloud, and global service desk functions.

Key Responsibilities

- Drive 24/7 infrastructure availability, resiliency, and modernization across data centers, cloud, and networks.
- Govern enterprise architecture roadmaps and oversee large‑scale deployment projects.
- Lead ITIL processes (Incident, Problem, Change, Service Request) and global Helpdesk operations.
- Implement automation (IaC, monitoring, observability) to reduce manual work and accelerate delivery.
- Manage vendor governance, risk compliance, and IT audit readiness.
- Build and mentor global teams,



fostering operational excellence and continuous improvement.

Ideal Candidate

- 20 years of IT Infrastructure & ITSM leadership in captive enterprise setups.
- Proven experience managing 1000 servers and Oracle PL/SQL database environments.
- Strong background in automation (Terraform, Ansible, Python) and enterprise monitoring tools.
- Deep expertise in hybrid infrastructure (cloud/data center/network/storage).
- ITIL v3/v4 certification preferred; MBA or advanced degree a plus.
- Exceptional communication and cross‑functional leadership skills with global team management experience.

📌 Senior Director – IT Infrastructure Operations & Service Management/1.2C /Should be currently working in an IT Captive set-up@ Chennai
🏢 Live Connections
📍 Chennai